We will process your order as soon as possible within standard business hours. Please
note that stated delivery time is estimated for within business hours, and does
not include any time for processing your order. We will email you a confirmation
once your order has been shipped, including a tracking number for international
When checking out please supply us with a physical address, such as a workplace,
where there will be someone present to sign for your item between the delivery hours
of 9am - 5pm weekdays.
We take no responsibility for charges or delays incurred at receiver's end as this
can vary depending on the rules of customs in each country.
For further details on our shipping policies, please refer to the Customs Information
You may return any product, with the exception of Karen Walker Jewellery and sale
items, within 14 days of receipt. Items must be returned unused, unaltered and unwashed.
All original packaging and labelling must be returned in good condition also.
Sale items may not be returned or exchanged unless they are faulty.
Returns may only be made via karenwalker.com and not at any Karen Walker stores.
Shipping and handling charges are not refunded unless the original item was incorrect