Shipping policy
New Zealand
Delivery Method
CourierPost
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over $300 NZD
$10 NZD for all other orders
Australia
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over $200 AUD
$20 AUD for all other orders
United States
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over $150 USD
$20 USD for all other orders
United Kingdom
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over £125 GBP
£15 GBP for all other orders
Europe
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over €150 EUR
€20 EUR for all other orders
Canada
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over $200 CAD
$25 CAD for all other orders
Switzerland
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over ₣200 CHF
₣15 CHF for all other orders
China
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over ¥900 CNY
¥140 CNY for all other orders
Hong Kong
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over $1,700 HKD
$150 HKD for all other orders
Japan
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over ¥16,000 JPY
¥2,700 JPY for all other orders
Korea
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over ₩200,000 KRW
₩24,000 KRW for all other orders
Singapore
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over $200 SGD
$25 SGD for all other orders
South Africa
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over R2,200 ZAR
R350 ZAR for all other orders
Rest of World
Delivery Method
DHL Express
Approx. Delivery Time
4-5 Working Days
Cost
Complimentary shipping on orders over $150 USD
$20 USD for all other orders
Shipping Information
All orders are shipped from our warehouse in Auckland, New Zealand. We aim to ship all orders within 1-3 working days; please note that online orders will not be processed over weekends or public holidays. While delays during regular shopping periods are uncommon, they might occur due to stock transfers necessitated by sourcing products from our stores based on stock availability.
During peak promotional and holiday periods, we kindly ask for your understanding and suggest allowing 3+ business days for your order to be dispatched. Rest assured, your order is our top priority and will be dispatched at the earliest opportunity.
When providing your shipping information, please ensure a physical address is provided, with someone present to sign for your item during the delivery hours of 9am - 5pm on weekdays. Karen Walker accepts no liability for parcels if customers have granted DHL or NZ Post the authority to leave their parcel without a signature.
Please enter your shipping details carefully during checkout. If your details are entered incorrectly, we cannot guarantee that changes can be made in time, as our warehouse team strives to dispatch all orders promptly. Please email shopnow@karenwalker.com immediately with your correct details, and we will make every effort to amend this before your order is shipped.
Once your order has dispatched, you will receive an email containing your tracking link. Please use this to follow the status of your parcel.
Packaging
Most purchases from karenwalker.com will arrive wrapped in kraft paper and placed inside a Karen Walker corrugated cardboard box. Both the kraft paper and the box are fully recyclable and printed using only vegetable-based inks. The boxes are constructed using Forest Stewardship Council (FSC) certified cardboard containing a minimum of 60% post-consumer waste.
Taxes & Duties
Karen Walker bears no responsibility for import duties, charges, or taxes accrued at the recipient's end. Such charges can differ based on each country's customs regulations; please consult your local customs authority before making a purchase. Declining payment for requested fees will lead to the return of your order, and a $150 NZD refund will be subtracted from your order to account for the refusal fee and return shipping cost. Please note that refusing taxes on orders totalling less than $150 NZD will render you ineligible for a refund.
Perfume Shipments
When purchasing perfume from Karen Walker please be aware that your parcel will be categorised as a dangerous goods shipment. To meet NZ Post and DHL's strict shipping requirements, your order might encounter a brief dispatch delay while our packing team ensures your parcel is boxed and labelled correctly. Additionally, the dangerous goods classification might cause minor delays as your parcel undergoes customs processing.