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  • Returns Policy

    You may return any product, with the exception of Karen Walker Jewellery and sale items, within 14 days of receipt. Items must be returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition also.

    Returns may only be made via karenwalker.com and not at any Karen Walker store. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

    Sale items may not be returned or exchanged unless faulty.

    Karen Walker Jewellery may not be returned or exchanged unless faulty.

  • Exchanges

    If you wish to exchange an item please email us as soon as possible to reserve another item. Items may only be exchanged for other items on karenwalker.com. Exchanges may only be made via karenwalker.com and not at any Karen Walker stores. Initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty.

  • Secure Shopping

    We accept Visa, Mastercard and all major credit cards.

  • Shipping & Customs

    We will process your order as soon as possible within standard business hours. Please note that stated delivery time is estimated for within business hours, and does not include any time for processing your order. We will email you a confirmation once your order has been shipped, including a tracking number for international orders.

    When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.

    We take no responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country.

    For further details on our shipping policies, please refer to the Customs Information page.

You may return any product, with the exception of Karen Walker Jewellery and sale items, within 14 days of receipt. Items must be returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition also.

Returns may only be made via karenwalker.com and not at any Karen Walker store. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Sale items may not be returned or exchanged unless faulty.

Karen Walker Jewellery may not be returned or exchanged unless faulty.