Customer Care

Returns

Exchanges

Sale Items

Sale items may not be returned or exchanged unless they are faulty.

Karen Walker Jewellery

Karen Walker Jewellery may not be returned or exchanged unless it is faulty.

Return Procedure

How do I return an item?

To ensure the quickest turnaround time of your return, please log this via karenwalker.com/returns, this outlines all instructions needed for easy return of your parcel. Alternatively, please securely repackage your item with your original order number clearly referenced on the outside of the parcel, with a note stating your reason for return enclosed within. We suggest you select an insured shipping or postage method. You are responsible for the product until it reaches us. Karen Walker does not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer. Send your package to:

Karen Walker Online
20-24 Crummer Road
Grey Lynn, Auckland
New Zealand
1021

We will advise you once we have received your goods.

Once your item has been received by us your refund will be processed in the original form of payment within five working days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from karenwalker.com.

How long will processing of my exchange take?

Once your item has been received by us your new item will be sent to you within five working days. Once the item has been sent we will advise you of the item's tracking number and expected arrival date.

What do I do if my item is faulty?

If your item is faulty or does not correspond with the item presented on karenwalker.com you may return it or exchange it. Please contact us as soon as you discover the fault either via shopnow@karenwalker.com or on +64 9 361 0771. Once we receive the item we will repair, replace or refund the item within 10 days of receipt. Please note when registering your return at karenwalker.com/returns. If the item is faulty we will refund to you the costs of returning the item and cover all shipping costs for the replacement or repaired item.

Clothing

Karen Walker Ready-to-Wear
Please review the 'Fabric & Care' tab for each online item before purchase. If you already have an item, please read the care tab sewn into the inside left seam of your garment.

Hi There from Karen Walker
Please review the 'Fabric & Care' tab for each online item before purchase. If you already have an item, please read the care tab sewn into the inside left seam of your garment.

Eyewear

Follow these tips to keep your Karen Walker Sunglasses looking their best:

• Try not to wear your sunglasses on top of your head as this will stretch the hinges.
• Whenever setting down your frames, place them lens side up to avoid scratching.
• Avoid leaving your sunglasses in the car, especially on hot days, to prevent warping.
• To clean and protect your frames, use the sunglasses cloth provided.
• When frames are not being worn, place them inside the protective case.

Jewellery

Wearing silver or gold jewellery:

• Remove your jewellery when doing manual work, including housework and gardening.
• Put on your jewellery after applying makeup, perfume and hairspray.
• Always remove your jewellery before entering water, including the shower and swimming pools.
• Remove jewellery before bed.
• Jewellery should be the last thing you put on for the day and the first thing you take off when you get home.

Cleaning your jewellery:

• If tarnishing occurs, you can clean your jewellery using jewellery cleaner or by soaking it soap and warm water.
• Afterwards rub it gently with a soft cloth.

Storing your jewellery:

• Store pieces separately in a jewellery box or bag to help avoid scratching by other items of jewellery

Accessories

Leather Care:
To ensure longevity of this product's finish please avoid contact with perfume, sunscreen and cosmetics. Markings, colours, shading and irregularities are characteristics of this leather and should not be considered faults. To clean, wipe with a clean soft cloth. When not in use, store in protective bag in cool dry place.

Jewellery Care:
To ensure longevity of the finish on this metal please avoid contact with perfume, sunscreen and cosmetics. When not in use store this piece separately from other jewellery.

Scarf Care:
All scarves are dry clean only (P).

Shoes

Waterproofing:

• If you are intending to wear your shoes in snow or rain, apply a suitable waterproofing agent periodically. A good shoe store can recommend an appropriate waterproofing product.

Polishing:

• Don't polish your shoes without cleaning them first - you will be rubbing dirt and stains into the polish, and into the shoes. Buy some saddle soap, and gently scrub your shoes clean with a brush or cloth. Saddle soap is specially designed to clean leather without damaging its sensitive surface, and will bring a nice, clean shine to your shoes.
• Polish your leather shoes regularly to preserve moisture and maintain shine. Avoid using unsuitable liquid polish applicators on high quality leather uppers as these can potentially damage the surface of the leather and often create a lacquer, which is hard to remove.
• Use a good cream or wax-based polish, which will produce a really brilliant shine.
• Put a good amount of effort into it, adding small amounts of polish as you go. This will allow for a few layers of polish to build up, meaning the shine will have depth and last.

Leather

• Leather is an organic material, and despite it being bleached, tanned and chemically treated in the process of styling, it's still a sensitive surface that needs your attention.
• Leather soles will expand when wet. Avoid wet conditions during the first few wears of your new shoes. In the event that your leather soles do become very wet, ensure that they are allowed to dry out slowly and naturally, away from direct heat (i.e radiators).
• Leather shoes can often take a day to dry out fully, whether it is from rain or natural perspiration. Where possible allow a day between wears and alternate with other shoes. Using wooden shoe trees in your shoes will.
• A shoe horn can help to prevent damage to the heels, counter and top line.

Clothing

Shoes

Rings