Shipping

New Zealand

Delivery Method CourierPost

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over $200 NZD $7 NZD for all other orders

Australia

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over $200 AUD $20 AUD for all other orders

United States

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over $150 USD $20 USD for all other orders

United Kingdom

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over £125 GBP £15 GBP for all other orders

Europe

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over €150 EUR €20 EUR for all other orders

Canada

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over $200 CAD $25 CAD for all other orders

Switzerland

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over ₣200 CHF ₣15 CHF for all other orders

China

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over ¥900 CNY ¥140 CNY for all other orders

Hong Kong

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over $1,700 HKD $150 HKD for all other orders

Japan

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over ¥16,000 JPY ¥2,700 JPY for all other orders

Korea

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over ₩200,000 KRW ₩24,000 KRW for all other orders

Singapore

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over $200 SGD $25 SGD for all other orders

South Africa

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over R2,200 ZAR R350 ZAR for all other orders

Rest of World

Delivery Method DHL Express

Approx Delivery Time 4-5 Working Days

Cost Complimentary shipping on orders over $150 USD $20 USD for all other orders

Additional Information

We will process your order as soon as possible within standard business hours. Please note that stated delivery time is estimated for within business hours, and does not include any time for processing your order. We will email you a confirmation once your order has been shipped, which will include a link to your tracking page.

When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays. Please also add a phone number, as couriers will use this to contact you if they are having difficulty delivering your parcel.

We take no responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country. For further details on our shipping policies, please refer to the Customs Information page.

Packaging

Most purchases from karenwalker.com will arrive wrapped in kraft paper and placed inside a Karen Walker corrugated cardboard box. Both the kraft paper and the box are fully recyclable and printed using only vegetable-based inks. The boxes are constructed using Forest Stewardship Council (FSC) certified cardboard containing a minimum of 60% post-consumer waste.

Returns Policy

Returns

All returns of items bought at karenwalker.com must be made within 14 days of receipt of merchandise. We take no responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country. For further details on our shipping policies, please refer to the Customs Information page. Sale items may not be returned or exchanged unless they are faulty. Returns may only be made via karenwalker.com/returns and not at any Karen Walker stores. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Purchases from Playpark by Karen Walker Newmarket, Britomart and Wellington and Karen Walker Ponsonby cannot be exchanged at Smith & Caughey's or Ballantynes locations and vice-versa.

Exchanges

We are currently not able to accept online exchanges unless the item received is incorrect or faulty. If an item does not suit and you wish to exchange it, we recommend purchasing the new item to secure it first before returning the original for a refund (refer to instructions below). Initial shipping and handling charges are not refunded unless the original item is incorrect or faulty.

If you have received an incorrect or faulty item please email shopnow@karenwalker.com for our customer service team to remedy the situation.

Exchanges in-store for purchases made in Karen Walker stores are still being accepted. Purchases from Playpark by Karen Walker Newmarket, Britomart and Wellington and Karen Walker Ponsonby cannot be exchanged at Smith & Caughey's or Ballantynes locations and vice-versa.

Sale Items

Sale items may not be returned or exchanged unless they are faulty.

Karen Walker Jewellery

Karen Walker Jewellery may not be returned or exchanged unless it is faulty.

Return Procedure

All returns and exchanges must be registered via karenwalker.com/returns, correctly packaged with the original order number referenced clearly on the outside of the parcel, and sent to:

Karen Walker Online
20-24 Crummer Road
Grey Lynn, Auckland
New Zealand
1021

If you are returning footwear, please ensure you include the shoe box in its original condition as well as accompanying labels and packaging. Without these, we are unable to accept your return. Please pack the item carefully so the product and the original box do not get damaged in transit.

Customs Information

 

Title for shipped merchandise will pass to you upon our delivery to the carrier. Depending on the destination and product you may have to pay additional taxes or import duties. Karen Walker is not responsible for any additional taxes or duties incurred by your country.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from Karen Walker you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country; contact your local customs office for more information.

FAQs

How do I return an item?

To ensure the quickest turnaround time of your return, please log this via karenwalker.com/returns, this outlines all instructions needed for easy return of your parcel. Alternatively, please securely repackage your item with your original order number clearly referenced on the outside of the parcel, with a note stating your reason for return enclosed within. We suggest you select an insured shipping or postage method. You are responsible for the product until it reaches us. Karen Walker does not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer. Send your package to:

Karen Walker Online
20-24 Crummer Road
Grey Lynn, Auckland
New Zealand
1021

We will advise you once we have received your goods.

Once your item has been received by us your refund will be processed in the original form of payment within five working days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from karenwalker.com.

How long will processing of my exchange take?

Once your item has been received by us your new item will be sent to you within five working days. Once the item has been sent we will advise you of the item's tracking number and expected arrival date.

What do I do if my item is faulty?

If your item is faulty or does not correspond with the item presented on karenwalker.com you may return it or exchange it. Please contact us as soon as you discover the fault either via shopnow@karenwalker.com or on +64 9 361 0771. Once we receive the item we will repair, replace or refund the item within 10 days of receipt. Please note when registering your return at karenwalker.com/returns. If the item is faulty we will refund to you the costs of returning the item and cover all shipping costs for the replacement or repaired item.

Gift Cards

 

Click here to purchase a Karen Walker gift card

Karen Walker gift cards are accepted online as payment. If the full value of the card is not used, the left-over balance will remain on the card.

As well as online here on karenwalker.com Karen Walker gift cards can be redeemed and issued at Playpark by Karen Walker, Karen Walker Britomart, Karen Walker Ponsonby, Karen Walker Wellington and Karen Walker at The Department Store. They cannot be redeemed or issued at Ginza Six, Smith & Caughey's or Ballantynes

Care Instructions

Clothing

Karen Walker Ready-to-Wear
Please review the 'Fabric & Care' tab for each online item before purchase. If you already have an item, please read the care tab sewn into the inside left seam of your garment.

Hi There from Karen Walker
Please review the 'Fabric & Care' tab for each online item before purchase. If you already have an item, please read the care tab sewn into the inside left seam of your garment.

Eyewear

Follow these tips to keep your Karen Walker Sunglasses looking their best:

  • Try not to wear your sunglasses on top of your head as this will stretch the hinges.
  • Whenever setting down your frames, place them lens side up to avoid scratching.
  • Avoid leaving your sunglasses in the car, especially on hot days, to prevent warping.
  • To clean and protect your frames, use the sunglasses cloth provided.
  • When frames are not being worn, place them inside the protective case.

Jewellery

Wearing silver or gold jewellery:

  • Remove your jewellery when doing manual work, including housework and gardening.
  • Put on your jewellery after applying makeup, perfume and hairspray.
  • Always remove your jewellery before entering water, including the shower and swimming pools.
  • Remove jewellery before bed.
  • Jewellery should be the last thing you put on for the day and the first thing you take off when you get home.

Cleaning your jewellery:

  • If tarnishing occurs, you can clean your jewellery using jewellery cleaner or by soaking it soap and warm water.
  • Afterwards rub it gently with a soft cloth.

Storing your jewellery:

  • Store pieces separately in a jewellery box or bag to help avoid scratching by other items of jewellery

Accessories

Leather Care:
To ensure longevity of this product's finish please avoid contact with perfume, sunscreen and cosmetics. Markings, colours, shading and irregularities are characteristics of this leather and should not be considered faults. To clean, wipe with a clean soft cloth. When not in use, store in protective bag in cool dry place.

Jewellery Care:
To ensure longevity of the finish on this metal please avoid contact with perfume, sunscreen and cosmetics. When not in use store this piece separately from other jewellery.

Scarf Care:
All scarves are dry clean only (P).

Shoes

Waterproofing:

  • If you are intending to wear your shoes in snow or rain, apply a suitable waterproofing agent periodically. A good shoe store can recommend an appropriate waterproofing product.

Polishing:

  • Don't polish your shoes without cleaning them first - you will be rubbing dirt and stains into the polish, and into the shoes. Buy some saddle soap, and gently scrub your shoes clean with a brush or cloth. Saddle soap is specially designed to clean leather without damaging its sensitive surface, and will bring a nice, clean shine to your shoes.
  • Polish your leather shoes regularly to preserve moisture and maintain shine. Avoid using unsuitable liquid polish applicators on high quality leather uppers as these can potentially damage the surface of the leather and often create a lacquer, which is hard to remove.
  • Use a good cream or wax-based polish, which will produce a really brilliant shine.
  • Put a good amount of effort into it, adding small amounts of polish as you go. This will allow for a few layers of polish to build up, meaning the shine will have depth and last.

Leather

  • Leather is an organic material, and despite it being bleached, tanned and chemically treated in the process of styling, it's still a sensitive surface that needs your attention.
  • Leather soles will expand when wet. Avoid wet conditions during the first few wears of your new shoes. In the event that your leather soles do become very wet, ensure that they are allowed to dry out slowly and naturally, away from direct heat (i.e radiators).
  • Leather shoes can often take a day to dry out fully, whether it is from rain or natural perspiration. Where possible allow a day between wears and alternate with other shoes. Using wooden shoe trees in your shoes will.
  • A shoe horn can help to prevent damage to the heels, counter and top line.

Sizing Guides

Clothing

NZ
AU
USA
CAN
UK EU
4 0 4 32
6 2 6 64
8 4 8 36
10 6 10 38
12 8 12 40
14 10 14 42

Shoes

EU USA
CAN
UK CM IN
36 5.5 3.5 22.2 8.75
37 6.5 4.5 23 9.06
38 7.5 5.5 23.8 9.37
39 8.5 6.5 24.6 9.68
40 9.5 7.8 25.4 10
41 10.5 8.5 26.2 10.31

Rings

Size CM IN
H 4.6 1 13/16
I 4.76 1 7/8
J 4.92 1 15/16
K 5.08 2
L 5.24 2 1/6
M 5.4 2 1/8
N 5.56 2 3/16
O 5.72 2 1/4
P 5.87 2 5/16
Q 6.03 2 3/8

How to determine your ring size:
Wrap a thin strip of paper around the finger you wish to wear the ring on. Mark on the paper where this overlaps to form a complete circle. Do not pinch. Measure the length of the section of paper that wraps around the finger. Please compare the measurement with the chart above to determine your size.

For availability of sizes below H or above Q please email shopnow@karenwalker.com to enquire.

Terms & Conditions

 

As we don't have space to feature every style we have in store please email us if an item you're looking for is not pictured. Whilst we endeavour to keep our stock levels up to date, there is a possibility the size you have ordered may recently be out of stock. In this unlikely event, we will refund you immediately and contact you via the email address supplied on your account.

When converting prices to another currency or when an item is charged to a credit card, a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates and credit card company charges.

We may change the online prices at any time. In the unlikely event a product is listed at an incorrect price, we may cancel any order placed and refund the full amount of the price  paid.

Once an order is posted we take no responsibility for charges incurred at receiver's end as this can vary depending on the rules of customs in each country.


Karen Walker Jewellery
We will not accept any returns on Karen Walker Jewellery, unless the item is faulty, in which case faulty procedures will be followed. There are no exchanges on ring sizes and no returns or exchanges on earrings due to hygiene standards. Prices are subject to slight variations due to changes in metal and exchange rates. There may be a 4-6 week delay if a ring size is out of stock. Full payment must still be made to place the order.

Please note that not all Karen Walker jewellery styles are available for purchase online, only the listed items.

Secure Shopping

 

We accept Visa, MasterCard, American Express, China Union Pay and Paypal. The name that will appear on your statement will be Karen Walker Ltd. Karen Walker Ltd is a New Zealand registered company

Genuine Product

 

The only way to ensure you're buying genuine Karen Walker product is to purchase from an authorised stockist as listed here. Product purchased through other vendors is highly likely to be counterfeit.

Counterfeit goods appear very similar to genuine product, including logos and brand identifiers, however close inspection always reveals poor quality materials and craftsmanship. Counterfeit product does not meet legal standards in terms of manufacturing, sun protection, materials or safety. They are also sold in violation of trademark and intellectual property laws. Selling and purchasing of counterfeit product is illegal.

If you are aware of anyone selling counterfeit Karen Walker product please contact us here immediately.